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Analyzing the cost of poor performance

Mortimer on Management

Have you ever wondered how much non-productive employees cost your organization?

Organizational performance consultants and trainers are constantly asked to justify the cost for their services by identifying the potential savings or benefits that will accrue from their work. By helping employees to become more productive, they should be able to save the company money or increase its revenue, according to the conventional wisdom.

This type of cost/benefit analysis is not easy, but merits consideration.

According to Jean McLaughlin, a training consultant from Denver, there is a relatively simple way to do this kind of analysis. We start with the new employee in the organization. All of us have been there at one time or another


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