CANTON — After more than a year in the decision-making process, Nissan North America Inc. has finally handed down its decision of which bank will provide on-site banking services at its manufacturing plant in Canton. The winner: BankPlus.
BankPlus was by no means the biggest of the banks that responded to Nissan’s request for proposals, but the bank held a similar employee-oriented team philosophy of the automobile manufacturer — that people are its most valued resource.
“(Nissan) wants to make certain that their employees are taken care of,” said Gene Delcomyn, BankPlus president of the metro region. “We proved to them that we could do what they asked.”
In a statement issued July 3, Bill Ray, president and CEO of BankPlus, said, “In banking, customer service is the benchmark for quality and BankPlus is known for exceptional customer service and convenience. Like Nissan, we are able to deliver such high quality by focusing on attracting and retaining high performance employees.”
Galen Medlin, director of human resources for Nissan North America in Canton, said BankPlus faced strong competition, but the financial institution’s focus on customer service won out in the end.
“They’re just a good, down-home bank,” Medlin said.
Delcomyn said, “We’ve got great people who do a great job at providing customer service. That was the thing I think that set us apart.”
BankPlus senior vice president/director of marketing David Dumeyer said BankPlus prides itself on offering the same amenities larger banks do while at the same time thinking more like a community bank. He explained that even though BankPlus is a billion-dollar-plus bank, each of its banking centers has a president.
“That’s how you give good customer service, by being able to offer all the amenities of a large bank but really thinking more like a community bank,” Dumeyer said.
Debra McGee, a BankPlus senior vice president, will become the new banking center manager for Nissan when the branch there opens toward the end of March or in early April of 2003.
“We have worked hard over the last year trying to get this project,” McGee said. “We’re proud to be participating with one of the world’s finest automobile manufacturers. We think it’s going to be an excellent partnership and we’re looking forward to it. Nissan was looking for a personal, full-service bank, and we are offering that.”
BankPlus has already installed an ATM in the temporary training facility at Nissan. Also, a meeting between Nissan employees, BankPlus officials and Medlin is in the works so employees can more smoothly make the transition from their former banks to BankPlus if they choose to do so.
“We’re excited about the opportunity to partner with BankPlus,” Medlin said.
As the Nissan plant in Canton nears completion, the ATM machine in the temporary training center will be moved to the new training center site. Two more ATMs will be installed in the plant as well, in addition to the full-service branch near Nissan’s cafeteria. A drive-through ATM will also be provided on the Nissan campus.
“We are very proud BankPlus will be partnering with Nissan, one of the world’s leading manufacturing companies, to provide banking and financial services for its employees at the Canton plant,” Ray said.
“Nissan is known worldwide for the quality of its vehicles and its efficient manufacturing process. They attain such quality and efficiency as a result of recruiting and retaining high performance employees. We are excited and honored to join with Nissan in this new venture.”
Contact MBJ staff writer Elizabeth Kirkland at firstname.lastname@example.org or (601) 364-1042.