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Comcast selects Madison County site for Advance Solutions Center

In a reaffirmation of its roots, Comcast Corporation has unveiled plans for a new high-tech facility on Galleria Parkway in Madison County. Gov. Haley Barbour, state legislators and business leaders joined Comcast officials May 17 at the Walter Sillers State Office Building in Jackson to make the announcement of the Comcast Advanced Solutions Center.

John Ridall, president of Comcast Southern Division, emphasized that his company’s initial operation was in the Magnolia State. “Comcast’s first system was in Tupelo, so it’s fitting that the company would make this important investment in the future growth and economic development of Mississippi,” he said. “The new advanced solutions center in Mississippi is one of the ways we are making it easier for customers to interact with us.”

Room to grow

Comcast has experienced significant growth over the past several years, driven by the introduction of new products and services. Mirroring an industry trend, Comcast now offers much more than merely cable television. The company said it is seeing continued strong demand for its Triple Play offering, a product package featuring Digital Cable with ON DEMAND, Comcast Digital Voice and Comcast High-Speed Internet. Comcast now has a total of 24.2 million cable customers, 12.1 million high-speed Internet users and three million voice subscribers in the U.S.

Comcast’s Southern Division currently has more than 4.9 million customers across portions of 13 Southern states. The Comcast Advanced Solutions Center will serve the region, housing customer account executives, technical support personnel, trainers and managers.

More than 600 workers, located on two floors of the facility, will staff the Comcast Advanced Solutions Center. Comcast currently has more than 800 workers based in Mississippi. This includes more than 200 workers in its Jackson headquarters and 85 customer service representatives at its call center in Pearl. The new center’s staff will bring the company’s number of Mississippi workers to 1,400-plus.

“I am pleased Comcast has selected Madison County for its new regional advanced solutions center,” Barbour said. “Importantly, the creation of some 600 new jobs at this facility is a strong testament to our continued strategy of creating jobs in all sectors of the economy.”

Rush to completion

Located at 384 Galleria Parkway, the new facility encompasses 71,500 square feet, and is a component of Galleria. Parkway Development Inc. is the developer of Galleria, a mixed-use master-planned community that will include residential, commercial and retail. The development will consist of Vienna Square at Galleria, a class A office park made up of two identical signature office buildings totaling approximately 150,000 square feet, and Fontanelle at Galleria, an upscale single-family residential subdivision. Completing Galleria will be retail, hospitality, restaurants, medical, professional offices and personal services. The architectural style is reminiscent of Italy, France, Austria and Germany.

Comcast signed a $14-million lease with Parkway. The Comcast Advanced Solutions Center is expected to open this August.

At the May 17 press conference, Comcast vice president John Wuerdeman joked that he had pressed builders to wrap up construction sometime in July, but he “couldn’t get them to commit to that. However, I am assured it will be completed by August 1.”

Contact MBJ staff writer Wally Northway at northway@msbusiness.com.

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