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Bomgar growing rapidly with its remote computer help tech

The Bomgar Corporation had its beginning in the true spirit of entrepreneurship when Joel Bomgar was in his last semester of college. He decided to build a better mousetrap, so to speak.

Bomgar worked as a computer technician and systems engineer for Business Communications Inc. during the four years he attended Belhaven College, and knew he would begin working full time after graduation. His biggest on-the-job challenge was lost time spent driving to customers’ sites to make systems repairs.

“I knew it would not be efficient to keep doing that, so I spent my last semester in college developing a system that would enable me to do the job at my desk,” he said. “When I went full time with the company, the technology made me so much more effective. It helped me, and I knew it would help others, too.”

His technology allows remote support for computers, specializing in appliance-based solutions for control support. It enables companies to connect to remote clients and co-workers via the Internet anywhere in the world in less than 10 seconds. It also provides security and the ability to scale efficiently.

The product is popular with customers across all sectors, states and countries. In the beginning, Bomgar advertised on the Web and put up a Web site that generated calls from all over the country. The next step was starting a company to market the technology and NetworkStreaming was born.

The company’s name was later changed to the catchier Bomgar Corporation. “It’s difficult to build a brand when people can’t get the name right. It was always wrong,” Bomgar said. “That was one of the best things we’ve done. It’s easy to spell and memorable. I was happy to lend my name to the company.”

This 27-year-old stopped fixing computer problems and became a CEO to sell his product and build the company.

“I always liked taking things apart, especially computers,” he said. “Parts were always strewn across the floor and that annoyed my family, but it carried into my professional career.”

The Bomgar Corporation is growing rapidly with 80 employees and 3,000 customers who use the product more than 20,000 times a day without waiting days for help to come onsite.

“We sell to anyone who needs to fix computer problems, and they can do it without delays. That value proposition reaches out to all types of customers, especially with the high gas prices we have now,” Bomgar said. “It’s a high calling. We want to sell it to all the companies on the planet.”

Nathan McNeill, vice president of product management, said the company is coming out with new versions according to customers’ needs and wants. “We visit with them and listen to what they say,” he said. “Because of that, we have added the capability to have a hand held device like a smart phone. We’ve also added multiple languages and made other changes.”

Affording technology employment to graduates of the state’s universities is also exciting for the Bomgar Corporation, McNeill said. The company has a Ridgeland office where a team of developers write computer codes.

“We want to build an amazing company and glorify God. We’re not just dependent on our own efforts,” Bomgar said. “We want to be a major player in the technology software market, to grow and win more market share. If we continue our growth rate, we will be on the path to becoming a top technology company.”

That growth was recently recognized by the Swiss organization Deloitte Touche which named Bomgar a “Rising Star” on its 2007 Technology Fast 500 in a special category that ranks 20 companies that have been in business less than five years. The companies are ranked on percentage of fiscal year revenue growth over three years. To qualify, entrants must have had 2004 operating revenues of at least $50,000 and 2006 operating revenues of at least $5 million.

Bomgar credits increased customer adoption and product development as the primary reasons the company has enjoyed 505% revenue growth over the past three years.

“We are thrilled and honored to be selected as the 12th fastest-growing company in the nation among other market leaders,” he said. “This recognition validates the overall market growth for remote technical and customer support.”

Contact MBJ contributing writer Lynn Lofton at llofton656@aol.com.


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