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Entergy working on communications

JACKSON — Sept. 1 marked one year since Hurricane Gustav left nearly 40,000 Entergy Mississippi Inc. customers in the dark. Now, Entergy Mississippi reports it is more prepared than ever to help customers get the information they need when widespread outages occur.

“People understand that major storms can and will knock out their power,” said Gloria Johnson, director of customer service for Entergy Mississippi. “But, after a couple of days they get frustrated if they don’t know how the restoration effort is going or when their lights will come back on.”

To better communicate this information, Entergy has made a state-of-the-art upgrade to the “View Outages” portion of its web site. Now, customers can view outages by street, learn the cause and get estimates on when power will be restored.

Entergy Mississippi is also testing a system to text message information to customers about power outages and restoration. The system is slated for delivery this fall.

In addition, the company has unveiled a new Storm Center web site at entergystormcenter.com. Elements of the Storm Center include news update, important information, View Outages, photos and videos and other links.

About Wally Northway

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