Home » NEWS » PSC eyeing telecoms' service

PSC eyeing telecoms' service

JACKSON — According to Northern District Public Service Commissioner Brandon Presley, the Mississippi Public Service Commission (PSC) will consider requiring telephone companies, including AT&T, to meet certain customer service standards or face penalties.

The PSC unanimously voted to begin proceedings to consider the requirements. Presley first introduced the proposal to the PSC a few months ago.

“Almost every day I hear from people who have had bad experiences with their telephone company, particularly AT&T, whether it is a repair appointment that the company doesn’t show up for or delays in getting their phone fixed,” Presley said. “I am proud the PSC has taken this action to make sure customers of telephone companies get good service from their providers.

“Currently, our rural telephone companies are under these type customer service requirements and they have worked. It only makes sense to have the biggest telephone company in the state, AT&T, be required to treat its customers with the same service quality.”

The service quality measurements may include measuring the time it takes the telephone company to repair a phone that is out, provide service to new customers and whether or not the company meets other commitments to its customers.

Presley noted that the Mississippi Public Utilities Staff, a separate state agency from the PSC, also supported the proposal.

BEFORE YOU GO…

… we’d like to ask for your support. More people are reading the Mississippi Business Journal than ever before, but advertising revenues for all conventional media are falling fast. Unlike many, we do not use a pay wall, because we want to continue providing Mississippi’s most comprehensive business news each and every day. But that takes time, money and hard work. We do it because it is important to us … and equally important to you, if you value the flow of trustworthy news and information which have always kept America strong and free for more than 200 years.

If those who read our content will help fund it, we can continue to bring you the very best in news and information. Please consider joining us as a valued member, or if you prefer, make a one-time contribution.

Click for more info

About Wally Northway

One comment

Leave a Reply

Your email address will not be published. Required fields are marked *

*