RIDGELAND — Smiths Group PLC recently consolidated and centralized its IT functions with help from Bomgar.
Terms were not disclosed.
With 23,000 employees in 400 locations around the globe, Smiths Group delivers products and services that make the world safer, healthier and more productive, including threat and contraband detection, medical devices, energy, communications and engineering components.
Prior to deploying the Bomgar solution, Smiths Group operated under a decentralized IT model, where each division had its own CIO and managed its IT independently from the rest of the company. The company made a strategic decision to consolidate IT functions and centralize its end-user support processes, which were being handled regionally using a variety of help desk systems.
Source: Smiths Group