JACKSON — Bomgar has unveiled its new and expanded integration with Dell KACE, a provider of systems management appliances.
The new integration will allow support technicians to launch a secure, Bomgar remote support session directly from the Dell KACE Service Desk and Inventory interfaces to immediately begin remotely diagnosing and solving customer problems.
In addition to improved support capabilities for service desk technicians, the Bomgar integration also gives end-users the ability to request immediate support directly from their service desk ticket confirmation email.
“Allowing end-users to easily request support at the exact time they need it plays a key role in the success of the service desk,” said Boatner Blankenstein, director of solutions engineering at Bomgar. “Plus, automatically linking the detailed work logs and real-time system information from the Bomgar support session to the associated service desk ticket results in a complete and reliable audit trail for each incident.”