JACKSON — Bomgar announced it can now enable IT support professionals to remotely troubleshoot and resolve issues below the operating system level by using Intel technology.
Bomgar users can now access devices powered by Intel Core vPro processors to power up or down and reboot PCs, read and update the BIOS, reimage the drive, and more, all from a remote location. As a result, IT service desks can further reduce onsite visits and decrease end-user downtime, simultaneously increasing technician productivity and customer satisfaction.
Bomgar has worked very closely with Intel to develop a seamless integration between the widely-adopted Intel vPro Technology and the Bomgar enterprise remote support solution.
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