NORTH MISSISSIPPI — Northern District Public Service Commissioner Brandon Presley’s office has begun random checks of wireless phone retailers to ensure compliance with the Consumer Code for Wireless Service.
PSC regulations require designated wireless companies comply with the code, which provides consumer rights at the point of purchase such as a 14-day trial period, the availability of a map detailing service and coverage, along with eight other rights designed to protect consumers.
“Customers who are buying products and services from wireless companies should be protected, and it is important that they be made aware of their rights when making these purchases,” Presley said. “My staff has begun making random checks of wireless retailers throughout the 33 counties in North Mississippi to make sure these rules are being followed and that customers are being made aware of these rights at the point of purchase.”
During the checks, Presley said employees of the PSC could request volunteer interviews with customers who have recently purchased wireless service.