Home » NEWS » Bomgar rolls out solution for Remedyforce platform

Bomgar rolls out solution for Remedyforce platform

JACKSON — Bomgar has introduced a new integration with the BMC Remedyforce Service Desk solution, BMC’s cloud-based IT service management solution (ITSM) built on Salesforce.com. According to Bomgar, it is the market’s first remote support integration for the Remedyforce platform.

The Bomgar solution allows support technicians to launch a remote support session directly from the BMC Remedyforce Service Desk solution incident, including the ability to control the end user’s system, run diagnostic/automation scripts and chat with the end user throughout the session. Using Bomgar, support technicians can access and control nearly any device in any location, including desktops, laptops, servers, kiosks and smartphones and tablets. Should the support technician need help from other team members or subject matter experts, Bomgar also enables them to invite additional representatives into the session to collaborate on the problem and speed resolution time.

Once a support session is complete, the new Bomgar integration automatically updates the BMC Remedyforce Service Desk solution incident with details from the support session, giving IT support organizations a more comprehensive and consolidated view of their services. The incident also contains a link to a secure video of the Bomgar remote support session, which can be useful for auditing and quality control purposes.

BEFORE YOU GO…

… we’d like to ask for your support. More people are reading the Mississippi Business Journal than ever before, but advertising revenues for all conventional media are falling fast. Unlike many, we do not use a pay wall, because we want to continue providing Mississippi’s most comprehensive business news each and every day. But that takes time, money and hard work. We do it because it is important to us … and equally important to you, if you value the flow of trustworthy news and information which have always kept America strong and free for more than 200 years.

If those who read our content will help fund it, we can continue to bring you the very best in news and information. Please consider joining us as a valued member, or if you prefer, make a one-time contribution.

Click for more info

About MBJ Staff

Leave a Reply

Your email address will not be published. Required fields are marked *

*