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Author Archives: Phil Hardwick

PHIL HARDWICK: Business success is about what the market wants

You’ve heard it before. Find what you are passionate about and open your own business. Don’t just work at a job. The problem with that message is twofold: (1) what you’re passionate about might not be what you’re good at and (2) what you want might not be what the market wants. Television commercials toss these messages at us regularly, ...

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PHIL HARDWICK — What makes a good mayor?

Now that municipal elections in Mississippi are over it’s time for the winning candidates to consider their new roles. Those who are assuming office for the first time will discover that being a mayor or board/council member is quite different from being a candidate. Being a mayor in particular is one of the toughest jobs going.  A mayor does not ...

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PHIL HARDWICK — On being a Mississippi tourist at the Grammy Museum

My wife and I became Mississippi tourists on a recent Monday holiday and motored to the Delta town of Cleveland to check out the Mississippi Grammy Museum. We had been meaning to go since its opening in March of 2016. It is, after all, a national attraction in our own backyard. We were not disappointed, but what happened on the ...

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PHIL HARDWICK — Do your employees believe in your values and purpose

Do your employees believe in your company or organization’s values? Do they hate to attend staff meetings? These two questions illustrate two issues that are getting a lot of attention these days in human resource circles. And it’s no wonder. According to the Gallup organization, only 23% of U.S. employees strongly agree that they can apply their organization’s values to their ...

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PHIL HARDWICK: It’s all about value

  Question: Our business wants to increase sales, but is having a difficult time because there is a lot of competition in our town. A consultant told us that customers did not perceive our business as providing as much value as our competitors. Our prices are already the same or lower. What can we do? A: Value is more than ...

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PHIL HARDWICK: Do you like your employees? Do they like you?

It’s often been said that employees don’t leave jobs, they leave bosses. With job dissatisfaction so high, and yet so much training on leadership and management, what gives? There sure does seem to be a huge disconnect. Generational differences, technology, no career advancement, the human resources department and the jobs themselves have all been to blame. Perhaps it’s a combination ...

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PHIL HARDWICK — Too many colonoscopies, not enough tattoos

Most strategic planning retreats begin with an opening exercise designed to energize the group and get participants to know each other better. The big issues surface later on during the retreat. However, at one recent retreat the opening exercise exposed a major issue facing the organization. The issue: an aging workforce. The exercise: autograph party. Autograph party, also known as ...

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