State settles with DISH

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Published: July 27,2009

Tags: attorney general, DISH Network, JACKSON, Jim Hood

Jackson — Attorney General Jim Hood announced that DISH Network, LLC, will pay $5.991 million to settle consumer protection allegations with attorneys general in 46 states.

Mississippi is expected to receive $125,000 of the total settlement for attorney’s fees and other costs of investigation and litigation and/or for future public protection purposes such as consumer protection education and litigation.

The states alleged that the satellite TV provider and its third-party retailers engaged in deceptive and unfair sales practices. The company has denied any wrongdoing.

In addition to the $5.9 million, DISH Network agreed to pay restitution to consumers and to enter into an agreement that limits how it can market services in the future. Restitution for consumers will be determined on a case-by-case basis.

The settlement resolves the states’ allegations including that DISH Network: refused to accept responsibility for the misconduct of its third-party retailers and installers; made telemarketing calls to consumers in violation of do-not-call rules; failed to disclose all terms and conditions of their customer agreements, including the availability of rebates, credits and free offers; did not disclose that purchased or leased equipment was previously used and/or refurbished; made reference to competitors price offers when the goods or services being compared were materially different; and, charged customer credit cards and debited bank accounts without providing adequate notice and obtaining appropriate authorization.

The company will offer restitution to eligible consumers who filed complaints with the Attorney General’s Office or with DISH Network between Jan. 1, 2004 and July 9, 2009. In addition, consumers who file complaints with the Attorney General’s Office or DISH Network within the next 150 days may be eligible for restitution if the conduct occurred within the past two years. Consumers who are not satisfied with the company’s offer of restitution may choose to file a claim to be decided by a third-party claims administrator.

For additional information, call (601) 359-4230, or toll-free 1-800-281-4418.

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