Verizon tops ranking for call quality

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Published: September 8,2009

Tags: service quality, telecommunications

TUPELO — Verizon Wireless has been recognized for the “Highest Call Quality Performance Among Wireless Cell Phone Users in the Southeast,” which includes Mississippi, in the J.D. Power and Associates’ 2009 Wireless Call Quality Performance Study(SM), Volume 2.

The J.D. Power and Associates study measures call quality among the major U.S. wireless service providers based on seven problem areas that impact overall carrier performance. More than 24,000 wireless phone subscribers were surveyed in the first half of the year about their experience with dropped calls, static/interference, failed connection on the first try, voice distortion, echoes, no immediate voice mail notification and no immediate text message notification. Based on the results, Verizon Wireless ranked highest in the Southeast.

“Our customers in North Mississippi expect the best from Verizon Wireless,” said Steven R. Smith, South Central Region president for Verizon Wireless. “We consistently invest in our network throughout the state and work hard to turn this investment into service improvements for our customers, so they can not only make calls, but can stay connected and experience a quality call from start to finish.”

Verizon Wireless has invested more than $50 billion, on average $5.5 billion annually, in its network since 2000 when the company was formed. This year alone, Verizon Wireless has invested more than $9.5 million to expand and advance its network in North Mississippi.

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