Bomgar introduces new integration with Dell KACE
by MBJ Staff
Published: November 18,2011
Tags: Amazon, amazon.com, american idol, aol, aol mail, aol.com, aquarius, auto trader, Best Buy, bikini, bing, Boatner Blankenstein, Bomgar, break ground, Cars, charlie sheen, CNN, comcast.net, computers, Costco, craigs list, craigslist, dailymotion, Dell, dictionary, diet, dogpile, drudge report, EBay, ebay motors, ebay.com, egotistic, espn, expedia, Facebook, facebook login, facebook.com, firefox, fox news, gmail, gmail.com, Google, Google Earth, google maps, google search, google.com, hardware, home depot, hot, hotels, hotmail, hotmail sign in, hotmail.com, hulu, imdb, information technology, infospacegames.com, integration, justin bieber, KACE, Keywords, kohl’s, lowes, map quest, mapquest, maps, medication, msn, msnbc, netflix, NEWS, Olympic, paypal, RAND, search engines, sears, service, software, Southwest Airlines, square feet, target, USPS, Verizon Wireless, Walmart, Weather, weather channel, weather.com, weight loss, white pages, Wikipedia, www.facebook.com, www.google.com, www.yahoo.com, yahoo, yahoo mail, yahoo.com, you tube, YouTube, youtube videos, youtube.com
JACKSON — Bomgar has unveiled its new and expanded integration with Dell KACE, a provider of systems management appliances.
The new integration will allow support technicians to launch a secure, Bomgar remote support session directly from the Dell KACE Service Desk and Inventory interfaces to immediately begin remotely diagnosing and solving customer problems.
In addition to improved support capabilities for service desk technicians, the Bomgar integration also gives end-users the ability to request immediate support directly from their service desk ticket confirmation email.
“Allowing end-users to easily request support at the exact time they need it plays a key role in the success of the service desk,” said Boatner Blankenstein, director of solutions engineering at Bomgar. “Plus, automatically linking the detailed work logs and real-time system information from the Bomgar support session to the associated service desk ticket results in a complete and reliable audit trail for each incident.”
To sign up for Mississippi Business Daily Updates, click here.
FOLLOW THE MBJ ON TWITTERMy Tweets
Twang & Tourism: The Country Music Trail
Top Posts & Pages
- Venture Tech merges with ISC, acquires SAT
- PSC's Brandon Presley calls in-state nuclear waste dump a 'harebrained scheme'
- Georgia-Pacific completes acquisition of SPG Holdings
- C Spire, UM installing Wi-Fi network at Vaught-Hemingway Stadium
- Retired judge to hear McDaniel's challenge of primary loss to Cochran
- Southern Bancorp to acquire Bank of Bolivar County
- Officials set hunting dates for birds; expands dove season by 20 days
- Community Bank names new officers
- Corps official: River needs larger ports, locks and dams