Posts Tagged ‘customer satisfaction’

Report: Dropped calls=dropped carriers

by Wally Northway Published: September 10,2010

Tags: customer satisfaction, media, telecommunications

Among wireless customers who are most likely to switch providers, problem rates related to dropped calls have increased notably from six months ago, according to the J.D. Power and Associates U.S. 2010 Wireless Call Quality Performance Study—Volume 2. The semiannual study measures wireless call quality, based on seven problem areas that impact overall carrier performance: […] [...]

BancorpSouth wins two regional awards

by Wally Northway Published: April 5,2010

Tags: awards, banking and finance, customer satisfaction

TUPELO — BancorpSouth Inc. has been recognized by financial services consulting firm Greenwich Associates with two regional awards for overall satisfaction from bank customers. The first regional Greenwich Excellence Award was based on results in 2009 from 13,000 interviews with national businesses having sales of $10 to $500 million annually. The second Greenwich Excellence Award […] [...]

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