Posts Tagged ‘customer service’

HARDWICK: Making decisions close to the customer

by Phil Hardwick Published: July 5,2013

Tags: Business, customer service, Phil Hardwick, Stennis Institute

One of the biggest challenges for big business is establishing policies and procedures for employees who deal directly with customers. The best companies seem to have mastered the concept of “making decisions close to the customer.” My recent experiences with two well- known companies illustrate the challenges of how much authority an employee has when […] [...]

PSC commissioners voice strong opposition to ‘AT&T Bill’

JACKSON — Public Service Commission chairman Leonard Bentz and Northern District Public Service Commissioner Brandon Presley have voiced opposition to House Bill 825, which they say would remove all oversight the Mississippi Public Service Commission has over AT&T. “This bill is a corporate wish list that gives AT&T the permission to run over and take […] [...]

The utility company customer service dilemma

by Phil Hardwick Published: June 12,2011

Tags: customer service, Hardwick, MBJ column, utility companies

Today I received an email that contained the monthly bill from one of the utility companies that provides service to my residence. I immediately went online the Internet to my bank account, verified that my paycheck had been electronically direct deposited, checked my account balance and paid the utility bill. I did not stand in […] [...]

Hampton Inn wins national award for excellence

by For the MBJ Published: April 27,2011

Tags: awards, customer service, hotels, lodging, travel

VICKSBURG — The Vicksburg Hampton Inn & Suites is the recent recipient of the coveted Hampton 2010 “Circle of Excellence” award for its placement in the brand’s top 10 percent out of 1750 Hampton Inns worldwide. This marks the fourth time the hotel has won the “Circle of Excellence” award. The Vicksburg property has also […] [...]

PSC eyeing telecoms’ service

by Wally Northway Published: September 28,2009

Tags: customer service, state agency, telecommunications

JACKSON — According to Northern District Public Service Commissioner Brandon Presley, the Mississippi Public Service Commission (PSC) will consider requiring telephone companies, including AT&T, to meet certain customer service standards or face penalties. The PSC unanimously voted to begin proceedings to consider the requirements. Presley first introduced the proposal to the PSC a few months ago. […] [...]

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