The utility company customer service dilemma
by Phil Hardwick Published: June 12,2011
Tags: customer service, Hardwick, MBJ column, utility companies
Today I received an email that contained the monthly bill from one of the utility companies that provides service to my residence. I immediately went online the Internet to my bank account, verified that my paycheck had been electronically direct deposited, checked my account balance and paid the utility bill. I did not stand in [...] [...]
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