J.D. Power ranks Southern region utilities on customer satisfaction
J.D. Power has published the following survey results for its 2013 Electric Utility Residential Customer Satisfaction Study.
The study ranks midsize and large utility companies in four geographic regions including East, Midwest, South and West. Companies in the midsize utility segment serve between 125,000 and 499,999 residential customers, while companies in the large utility segment serve 500,000 or more residential customers.
In the South region OG&E ranks highest in the large utility segment in the South region, followed by FPL; Georgia Power; and CPS Energy, respectively.
Sawnee EMC ranks highest in the midsize utility segment in the South region, followed by Jackson EMC; Clay Electric Cooperative; and NOVEC, respectively.
The study, now in its 15th year, measures customer satisfaction with electric utility companies by examining six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.
Of the 31 companies listed along with its numeric score, Mississippi Power ranks 10th on the South Region Midsize list and Entergy Mississippi ranks 16th.