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Archive for March, 2012

Chick-fil-A has customer service down to a science

March 13th, 2012 Comments off

It’s interesting to see how much attention the business world’s service industry, in general, gets for being surly, cantankerous and, in many cases, uninterested.

Yet, things never change.

We complain to ourselves, our spouses or our friends about specific instances at specific businesses, then — more times than not — we continue to patronize the business as if nothing ever happened.

Carlie Kollath at the Northeast Mississippi Daily Journal in Tupelo recently wrote a column on the subject. She says that in the current economic times, it is particularly important to keep customers happy and coming back.

First impressions are more important than ever for businesses. Consumers like me are rethinking how we spend money. We don’t buy a new outfit every weekend. And, we have cut back on dining out every night of the week.

But we still shop and eat out.

And when we do, we want businesses to want our business. We want them to be excited that we have chosen to spend money with them instead of someone else.

Yet, I’ve found a lack of enthusiasm in Tupelo lately in the retail and restaurant sector. The main breakdown has been how I am greeted when I enter the business.

I’ve been ignored as employees text on their cell phones. I’ve been talked down to for asking about something I saw on the company’s website that I can’t find in the store.

>> READ KOLLATH’S ENTIRE COLUMN …

It reminds me of a column written by a colleague and friend of mine, the late Tony Lanius, from when I worked at the Daily Journal way back in the stone ages, late last century.

Tony had made a dinner run for the copy desk one evening and encountered some troubles along the way with poor service and a general lack of effort and concern from the staff at a couple of different restaurants along Gloster Ave. To say that Tony was a little unhappy about the experience would be like saying that Mount Everest is kind of tall.

From there, Tony penned his column that got lots of attention across North Mississippi.

The bottom line is it doesn’t take much to be nice. A pleasant disposition, a smile and a few good manners will get you a long way, even if there are other things that aren’t necessarily perfect.

That’s why it’s always nice to do business at Chick-fil-A. You all know what I mean. It’s  the “My pleasure” at the end of the transaction that really gets you — it really classes up the joint. There is always a smile and a good attitude from everyone that permeates each restaurant.

Plus, getting great service, when you don’t always get great service elsewhere, makes visits to Chick-fil-A that much more special.

So, it bears repeating that a smile and a good disposition will get you a long way, whether economic times are good or not. But a smile and good economic times are preferred, if we get a choice.

Arts Alive set for May in Jackson’s Smith Park

March 8th, 2012 Comments off

Arts Alive will take place May 4-5 at Smith Park in Downtown Jackson.

The music, arts and crafts festival is a free festival that promotes both performing and visual arts. It also stimulates the Jackson Metro area to support and boost downtown and it raises awareness of homelessness and supports local charitable organizations such as Stewpot Ministries.

It’s hosted by Galloway United Methodist Church, St. Andrew’s Episcopal Cathedral, and Cathedral of St. Peter the Apostle

For more information on Arts Alive, go to www.artsalivejackson.com

Conviction of A.J. Jefferson at South Delta Regional Housing Authority a victory for all

March 7th, 2012 Comments off

A.J. Jefferson — Photo by Bill Johnson/Delta Democrat TImes

Everyone should be pleased that the law worked in the case of A.J. Jefferson and the South Delta Regional Housing Authority …

A federal jury has convicted the director of the housing organization on charges of intimidating witnesses in a federal investigation.

No sentencing date has been set.

>> READ MORE …

EPA admits it has no experts on Yazoo Pump Project

March 7th, 2012 Comments off

Just got off the phone with the EPA in Atlanta, and, according to a media representative, there is no one there who is an expert on the Yazoo Backwater Project.

Having said that, a federal appeals court panel sided yesterday with the Environmental Protection Agency over its 2008 veto of a $220 million flood control project near the Yazoo River in the south Mississippi Delta.

Does it make sense that there is no one in the entirety of the EPA who falls into the category of an “expert” who can answer questions about the project, yet it vetoed the project and has been willing to defend that decision in the courts?

HEY JIM HOOD … and all you other losers — quit robocalling my house!!!

March 1st, 2012 1 comment

My 7-year-old daughter is sitting in my lap last night while my wife and 6-year-old son were cuddled up on the couch as we watched, the recently released-at-home movie “Hugo”.

Then, I hear our home phone ringing on the other side of the house.

So, I make my daughter scoot over. I get up, wander through the kitchen and through the living room, looking for the ringing phone, hoping it doesn’t wake up the 2-year-old.

I finally find it, but it was too late.

“Damn telemarketers!” I think as I look at the 800 number on the Caller-ID screen. I grab the phone and carry it back with me to the TV room, where my daughter had abandoned me for the comfy confines of the couch with her mom and brother.

About 15 minutes later, it rings again.

“DAD!” everyone yells.

“I’m sorry, I’m sorry,” I whisper, walking into the kitchen to answer the phone.

No, it wasn’t a telemarketer. It was a robocall from Attorney General Jim Hood. The recorded voice was saying something about how he was mad at the legislature — like I didn’t already know that.

This was a total waste of my time.

I started to call the A.G.’s office this morning and ask him what was so important that he had to call during my family time — which I don’t get nearly enough of — and then not even have the courtesy of actually being on the other end of the phone.

It’s not just Jim Hood. Anybody running for office likes to interrupt your life without having to interrupt theirs.

I’m not so naive not to realize that robocalls are an effective way for politicians to communicate their one-way, trumped-up message.

Yet, robocalls are rude and intrusive and interrupt my time with my family.

So, Jim, the next time you have something to say, take out an ad in the newspaper. I am much more likely to see it there.