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Posts Tagged ‘Tupelo’

Chick-fil-A has customer service down to a science

March 13th, 2012 Comments off

It’s interesting to see how much attention the business world’s service industry, in general, gets for being surly, cantankerous and, in many cases, uninterested.

Yet, things never change.

We complain to ourselves, our spouses or our friends about specific instances at specific businesses, then — more times than not — we continue to patronize the business as if nothing ever happened.

Carlie Kollath at the Northeast Mississippi Daily Journal in Tupelo recently wrote a column on the subject. She says that in the current economic times, it is particularly important to keep customers happy and coming back.

First impressions are more important than ever for businesses. Consumers like me are rethinking how we spend money. We don’t buy a new outfit every weekend. And, we have cut back on dining out every night of the week.

But we still shop and eat out.

And when we do, we want businesses to want our business. We want them to be excited that we have chosen to spend money with them instead of someone else.

Yet, I’ve found a lack of enthusiasm in Tupelo lately in the retail and restaurant sector. The main breakdown has been how I am greeted when I enter the business.

I’ve been ignored as employees text on their cell phones. I’ve been talked down to for asking about something I saw on the company’s website that I can’t find in the store.

>> READ KOLLATH’S ENTIRE COLUMN …

It reminds me of a column written by a colleague and friend of mine, the late Tony Lanius, from when I worked at the Daily Journal way back in the stone ages, late last century.

Tony had made a dinner run for the copy desk one evening and encountered some troubles along the way with poor service and a general lack of effort and concern from the staff at a couple of different restaurants along Gloster Ave. To say that Tony was a little unhappy about the experience would be like saying that Mount Everest is kind of tall.

From there, Tony penned his column that got lots of attention across North Mississippi.

The bottom line is it doesn’t take much to be nice. A pleasant disposition, a smile and a few good manners will get you a long way, even if there are other things that aren’t necessarily perfect.

That’s why it’s always nice to do business at Chick-fil-A. You all know what I mean. It’s  the “My pleasure” at the end of the transaction that really gets you — it really classes up the joint. There is always a smile and a good attitude from everyone that permeates each restaurant.

Plus, getting great service, when you don’t always get great service elsewhere, makes visits to Chick-fil-A that much more special.

So, it bears repeating that a smile and a good disposition will get you a long way, whether economic times are good or not. But a smile and good economic times are preferred, if we get a choice.

Elvis is dead and there’s a reason Glanville isn’t in the NFL

October 3rd, 2011 4 comments

I just got an email that said former NFL head coach Jerry Glanville is coming to Jackson Wednesday to meet with city officials and business leaders to discuss the potential for a Jackson-based United Football League expansion team to participate in the 2012 season.

Former NFL coach Jerry Glanville wants to bring a half-baked pro football franchise football to Mississippi

When Glanville was in the NFL, he dressed in black and left tickets at will call for Elvis. There’s no doubt he will make some reference to Elvis while he is in town.

Folks in Mississippi need to remind Glanville that Elvis is dead and so is his football career. He was a terrible coach then, and Mississippi doesn’t need him coming to try and suck dry the local businesses he would try to con into believing he will be bringing big-time football to Mississippi.

Glanville should be told that Friday night high school football is bigger than any product he may want to bring to town.

Businesses in Mississippi should stay away from the blood-sucking tactics of this minor league sports league with characters like Glanville, who is trying to hang onto a career that wasn’t very good to begin with.

We should know better.

Since the Halloween season is upon us, Glanville and his monsters should be reminded that unaffiliated minor league sports don’t work in Mississippi, ever.

To take from an editorial in the Mississippi Business Journal a few weeks ago that Coach Glanville should read, here is a partial list of the minor league corpses left throughout the towns and cities of Mississippi.

Here is a partial list of the carcuses from the last 15 years:
Minor league hockey has come and gone — twice — in Tupelo.
Minor league hockey has come and gone — twice — in Biloxi.
Minor league hockey has come and gone in Jackson.
Minor league hockey has come and gone in Southaven.
Minor league football has come and gone — twice— in Tupelo.
Minor league baseball has come and gone in Tupelo (twice), Greenville, Meridian (twice), Booneville, Jackson (twice), Hattiesburg.
Minor league basketball has come and gone in Jackson, Tupelo, Greenville, Southaven, Hattiesburg, Biloxi and Meridian.
There is not one minor league sports team open for business today in Mississippi, except for the Mississippi Braves, which is a Double-A affiliate of the MLB Atlanta Braves.
But, Mississippians have been ready to jump at the chance that minor league baseball could harness energy and spending in their communities. The problem is almost all were dealing with independent leagues and mostly questionable business folks, who promised the stars and spun a good yarn, but, in most cases, never produced any kind of substantial business plan.

Coach Glanville, there will be no resurrection of Elvis in Mississippi.

You might want to try Kalamazoo.

The release that was sent out early Monday stated,

This week on Wednesday, October 5, former NFL head coach Jerry Glanville will visit Jackson, Mississippi, to meet with city officials and business leaders to discuss the potential for a Jackson-based United Football League expansion team to participate in the 2012 season.

Coach Glanville, who was the head coach of the Atlanta Falcons (1986-1989) and Houston Oilers (1990-1993) performs an advisory role with the United Football League and is leading the league’s expansion initiative.

He will visit Jackson, MS, Salt Lake City, UT, and Chattanooga, TN, in the coming weeks to explore interest in those cities welcoming a UFL expansion team for the 2012 season. The ownership of the new team that joins the Las Vegas Locomotives, Omaha Nighthawks, Sacramento Mountain Lions and Virginia Destroyers in the UFL will have the opportunity to appoint Jerry Glanville as its head coach.

Coach Glanville is available for media interviews on Wednesday afternoon and also by phone. Please contact me if you are interested in talking to Jerry and I will look for an opening in his schedule, which is being finalized.

Coach will travel to Jackson from Sacramento, where he called the Saturday night game between the hometown Mountain Lions and Virginia Destroyers in front of 17,612 fans.

Please let me know if you require more information on the UFL including photos, logos and game footage. There is also information at www.UFL-Football.com.

About The United Football League: The UFL provides high-quality professional football during a traditional fall season while embracing innovation and fan interaction. The UFL serves its local communities with pride and dedication, and aims to provide every fan with an exciting and memorable game experience. The inaugural 2009 champion Las Vegas Locos won a second championship in 2010, lifting the William Hambrecht Trophy with a 23-20 win over the Florida Tuskers. The 2011 season kicked off on September 15 and features the Locos, Omaha Nighthawks, Sacramento Mountain Lions and Virginia Destroyers. The UFL is led by Commissioner Michael Huyghue and is funded by a consortium of private investors. For season tickets, more information and to interact with passionate football fans, please visit www.UFL-Football.com.

Tupelo hotels back in business

November 1st, 2010 Comments off

Dennis Seid of the Northeast Mississippi Daily Journal had a piece in their Sunday paper about the proliferation of new hotel construction in Tupelo.

Apparently, there had been big plans just before the recession hit, which were put on hold. However, the last six months to a year, some of those plans are slowly coming back.

Good story to check out. … Click here for the rest.