Archive | May 28th, 2013

Service is everything when it comes to customer retention

May 28, 2013

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Nancy Anderson, MBJ contributing columnist

I ordered a shirt from L.L. Bean a few months ago. I liked it so much I ordered another one — same shirt, same size, different color. So certain I was that the second one would be as perfect as the first that I threw away the tags and shipping papers. Much to my surprise, […]

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