Tag Archives: Business

The conundrum: Unemployment and student loans

July 25, 2013

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Nancy Anderson, MBJ contributing columnist

Over the last few years, I watched the unemployment rate climb to double digits then fall back into the 7+ range. It’s been a long, slow slog to recovery. As I dug through the data on unemployment during this time, some obvious points hit me. First, the duration of unemployment has been longer than during […]

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Service is everything when it comes to customer retention

May 28, 2013

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Nancy Anderson, MBJ contributing columnist

I ordered a shirt from L.L. Bean a few months ago. I liked it so much I ordered another one — same shirt, same size, different color. So certain I was that the second one would be as perfect as the first that I threw away the tags and shipping papers. Much to my surprise, […]

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