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Tag Archives: customer satisfaction

J.D. Power ranks Southern region utilities on customer satisfaction

J.D. Power has published the following survey results for its 2013 Electric Utility Residential Customer Satisfaction Study. The study ranks midsize and large utility companies in four geographic regions including East, Midwest, South and West. Companies in the midsize utility segment serve between 125,000 and 499,999 residential customers, while companies in the large utility segment serve 500,000 or more residential customers. In ...

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Report: Dropped calls=dropped carriers

Among wireless customers who are most likely to switch providers, problem rates related to dropped calls have increased notably from six months ago, according to the J.D. Power and Associates U.S. 2010 Wireless Call Quality Performance Study—Volume 2. The semiannual study measures wireless call quality, based on seven problem areas that impact overall carrier performance: dropped calls; static/interference; failed call ...

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BancorpSouth wins two regional awards

TUPELO — BancorpSouth Inc. has been recognized by financial services consulting firm Greenwich Associates with two regional awards for overall satisfaction from bank customers. The first regional Greenwich Excellence Award was based on results in 2009 from 13,000 interviews with national businesses having sales of $10 to $500 million annually. The second Greenwich Excellence Award was for small business banking ...

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