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Tag Archives: customer service

JOSH MABUS: The Tao of Road House

Be nice. It’s strange that we have to be told this. It’s even stranger that Patrick Swayze has to remind us. In the 1989 genre-busting Road House, Swayze plays Dalton, a legendary “cooler,” a sort of super bouncer who’s recruited from New York to Missouri to take control of a juke joint gone wild: the Double Deuce. Part action, part ...

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Alcorn president launches new customer service task force

LORMAN — Alcorn State University President Dr. Alfred Rankins Jr. has formed the Alcorn State University Customer Service Task Force comprised of students, alumni, faculty and staff. “Our priority is to better serve our students,” said Rankins. “Continuous emphasis on how we provide quality, relevant services and experiences are vital to upholding our mission and facilitating a students’ first culture.” ...

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HARDWICK: Making decisions close to the customer

One of the biggest challenges for big business is establishing policies and procedures for employees who deal directly with customers. The best companies seem to have mastered the concept of “making decisions close to the customer.” My recent experiences with two well- known companies illustrate the challenges of how much authority an employee has when dealing with a customer. The ...

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PSC commissioners voice strong opposition to 'AT&T Bill'

JACKSON — Public Service Commission chairman Leonard Bentz and Northern District Public Service Commissioner Brandon Presley have voiced opposition to House Bill 825, which they say would remove all oversight the Mississippi Public Service Commission has over AT&T. “This bill is a corporate wish list that gives AT&T the permission to run over and take advantage of every single customer ...

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The utility company customer service dilemma

Today I received an email that contained the monthly bill from one of the utility companies that provides service to my residence. I immediately went online the Internet to my bank account, verified that my paycheck had been electronically direct deposited, checked my account balance and paid the utility bill. I did not stand in any lines, fill out any ...

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Hampton Inn wins national award for excellence

VICKSBURG — The Vicksburg Hampton Inn & Suites is the recent recipient of the coveted Hampton 2010 “Circle of Excellence” award for its placement in the brand’s top 10 percent out of 1750 Hampton Inns worldwide. This marks the fourth time the hotel has won the “Circle of Excellence” award. The Vicksburg property has also been granted its fifth “Excellence ...

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PSC eyeing telecoms' service

JACKSON — According to Northern District Public Service Commissioner Brandon Presley, the Mississippi Public Service Commission (PSC) will consider requiring telephone companies, including AT&T, to meet certain customer service standards or face penalties. The PSC unanimously voted to begin proceedings to consider the requirements. Presley first introduced the proposal to the PSC a few months ago. “Almost every day I hear ...

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