Arc Technologies has developed a web-based software package that can help companies with multiple locations operate efficiently without all those paper forms that can cause havoc if they aren’t handled properly.
Clark Spencer, CFO of a large Sonic restaurant franchisee in Ridgeland, asked Cameron Arcemont, an experienced programmer, to find a way to process all his payroll forms and other paperwork. They formed Arc Technologies in 2004 in Ridgeland.
“Clark came to me and said he had 100 locations at that time and there were problems with the paper processes,” Arcemont said. The restaurant employees were having to fill out forms, fax them to supervisors and the payroll office. If someone dropped the ball, everything halted.
“He asked if there was anything I could do that was web based to solve his problem.”
Arcemont worked for several months on what would become their star product known as Eight, which gets its name and logo from the octopus, symbolizing a paper shuffling employee.
The intranet, web based software is sold on a subscription basis and does everything required without using paper. Forms are submitted electronically, supervisors are kept in the loop via email, payroll information is updated and employees can follow their forms throughout the system.
“We charge a per monthly fee per location that is about $1.50 per active employee,” Arcemont said. “We are keeping the price as low as we can, making it affordable.”
The electronic new-hire package developed by Arcemont and Spencer helped the Sonic franchisee satisfy different legal requirements in the multiple states where it operated restaurants.
“At that point in time we realized we had something,” Arcemont said. “That’s when we decided to create our company and we started looking into offering the software to other companies.”
They targeted those with a home office and multiple locations.
Before long, Arc Technologies signed up another large Sonic restaurant group in Louisiana.
Four years ago, they added a large Sonic franchise in New Mexico as a customer. Others include grocery store chains and companies in the hospitality industry.
As successful as the new-hire software is, the Arc Technologies founders haven’t stopped there.
When the state of Mississippi mandated use the of the federal E-Verify program, Arcemont added that capability to its software, working with the Department of Homeland Security and consulting with attorneys. “A person keying in that information was spending 12 hours a week just to conform with E -Verify,” Arcemont said.
A big challenge now for Arc Technologies is developing software for employers to help them manage the new Affordable Care Act requirements. “There are so many things in the new health care law,” Arcemont said. “Trying to keep up with everything will be a nightmare. We want to be able to do everything completely within our software.”
Such customization for their customers is what makes Arc Technologies so successful in helping them comply with all of the rules and guidelines set by government agencies. “We like our software to be the hub for the employee life cycle,” Arcemont said. “Each customer has unique requirements and we customize the software for each one, and they love it.”
The company staff started out small and has remained that way.
“Clark was drumming up all the sales and I would do the demos,” Arcemont said of the early days. “We had a couple of contract programmers.”
Today, with 900 locations using their software, he said, “Rick Brohaugh handles all the sales and demos and I do all the programming,” he said. They also have two contract programmers helping out.
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