Home » NEWS » Computer switch tied to delays for some Mississippi car tags

Computer switch tied to delays for some Mississippi car tags

Some Mississippi drivers say they are frustrated by delays in getting license plates.

Lee County resident Norma Kolarik told the Northeast Mississippi Daily Journal that she and her husband bought a car in May in Alcorn County. She said they couldn’t get a tag until September, and even then it took help from a state lawmaker.

“The citizens of Mississippi deserve better service from the state and its employees,” Norma Kolarik in a letter to the newspaper.

County tax collectors are attributing problems to a change in a state computer system.

The Mississippi Department of Revenue switched systems in October 2017. The department’s associate commissioner, Kathy Waterbury, said there was “a big learning curve” at first.

Waterbury said there are no current reports of unusual backlogs in processing vehicle titles.

However, Alcorn County tax collector Larry Ross said he is nearly halfway through backlog of 400 titles. Most are title transfers from Tennessee that are being flagged in Mississippi’s new system.

“We’re having to go and find each individual title,” Ross said. “It’s tedious, but we’re getting there.”

Lee County Tax Collector Leroy Belk said there are lingering issues with processing car titles and registrations.

“Tax collectors throughout Mississippi are not happy, and it’s not because we haven’t tried to be a team player,” Belk told Lee County supervisors early this month.

Waterbury said some vehicle titles can be delayed if car dealers don’t send in all the documents. Most titles are processed in three to four weeks, she said.

“We can’t do anything until we have all the documents,” Waterbury said. “If there’s a problem, the car dealers should be talking to us.”

At the Dossett Big 4 auto dealership in Tupelo, executives said they’ve seen title wait times improve with the new state computer system. The dealership started filing electronically into the system in January, said Rudy Dossett III.

“Before that, it would take forever,” Dossett said. “Now I’m not hearing any complaints. If anything was wrong, I would.”

Bill Goff at Victory Auto Sales in Mooreville said he continues to have problems. He has been waiting on titles for a batch of five he submitted Aug. 24.

He said delays worry customers and can cause trouble with financing companies. Goff said: “It’s really frustrating.”

BEFORE YOU GO…

… we’d like to ask for your support. More people are reading the Mississippi Business Journal than ever before, but advertising revenues for all conventional media are falling fast. Unlike many, we do not use a pay wall, because we want to continue providing Mississippi’s most comprehensive business news each and every day. But that takes time, money and hard work. We do it because it is important to us … and equally important to you, if you value the flow of trustworthy news and information which have always kept America strong and free for more than 200 years.

If those who read our content will help fund it, we can continue to bring you the very best in news and information. Please consider joining us as a valued member, or if you prefer, make a one-time contribution.

Click for more info

About Ross Reily

Ross Reily is editor of the Mississippi Business Journal. He is a husband to an amazing wife, dad to 3 crazy kids and 2 dogs. He is also a fan of the Delta State Fighting Okra and the Boston Red Sox.

Leave a Reply