Home » Author Archives: Phil Hardwick (page 4)

Author Archives: Phil Hardwick

PHIL HARDWICK — Which lane are you in?

Driving toward downtown Jackson on Interstate 55 from the north, a driver encounters something known locally as “the waterworks curve.” There are three southbound lanes at that point. In typical urban interstate motoring fashion, drivers begin jockeying for lanes as they approach their desired exit, of which there are three in the next mile. The first is Fortification Street, the ...

Read More »

PHIL HARDWICK — Which lane are you in?

  Driving toward downtown Jackson on Interstate 55 from the north, a driver encounters something known locally as “the waterworks curve.” There are three southbound lanes at that point. In typical urban interstate motoring fashion, drivers begin jockeying for lanes as they approach their desired exit, of which there are three in the next mile. The first is Fortification Street, ...

Read More »

PHIL HARDWICK — What was your best customer service experience last year?

That’s the question I asked 31 participants at a recent workshop I was facilitating. The responses were enlightening, entertaining and had something in common. In almost every case an employee with the company or organization had gone beyond their regular job duties to make sure that the customer was more than satisfied, indeed received something that they had not expected. ...

Read More »

PHIL HARDWICK — How to make ends meet

The message that is consistently stressed in Sen. Bernie Sanders campaign for the Democratic Party nomination for president is that America now has more wealth and income inequality than any major developed country on earth, and the gap between the very rich and everyone else is wider than at any time since the 1920s. He points out that the top ...

Read More »