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Banking Today

For many customers, particularly those who interact with their bank via their neighborhood or office-center branch, quality service is a make-or-break proposition in the overall relationship mix. However, the manner in which banks define and support that definition of “service” isn’t always clear. In the branch environment, the bank’s community “face” isn’t necessarily that of the CEO or the corporate ...

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Great Expectations

Sometimes we are fortunate enough to meet people who enrich our lives even by casual contact. I met such a person — a remarkable man — about eight years ago at Ratliff Ferry. Ratliff Ferry is located off the Natchez Trace north of Ridgeland and the Reservoir on the Pearl River. A small group of motorcycle riders meet there informally ...

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