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Tag Archives: Phil Hardwick

PHIL HARDWICK — Image is everything, even in Mississippi

When I taught a college Communication course a couple of years ago I would begin the first class of the semester with having students interview each other and then introduce the person they interviewed to the rest of the class. Then, without giving them any information about myself except what they could see in front of them I would give ...

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PHIL HARDWICK — Customers are judging every aspect of every transaction

Once upon a time, I did some research about customer transactions for a company that had an office where customers could come in, sign up for new accounts, make payments on existing accounts and otherwise transact business. My task was to learn more about why customers were coming to the facility to transact business when they could just as easily, ...

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PHIL HARDWICK — Johari Window a useful tool for business

We judge ourselves by our intentions; others by their actions. — Anonymous The Johari Window is a useful tool for businesses, nonprofit organizations, and communities to examine their self-awareness. It can reveal what employees, management, customers and stakeholders perceive about the organization. So you’ve never heard of the Johari Window?  Most business people haven’t because it comes from the psychology ...

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PHIL HARDWICK — What is the purpose of business

Last summer, The Business Roundtable, a nonprofit organization of CEO’s of major businesses, redefined its Statement on the Purpose of a Corporation to include stakeholders in addition to shareholders. The action has produced much discussion about the primary role of the corporation. To put it another way: What responsibility does business have to society? Nobel prize recipient Milton Friedman and ...

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PHIL HARDWICK — End of year bonuses

One of the most heart-warming stories I’ve come across this holiday season is about a company that gave its employees end-of-year bonuses based on tenure with the company. In this age of high employee turnover and lack of company and employee loyalty, it was refreshing to see that length of service with a company still matters. Did I mention that ...

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PHIL HARDWICK — Ranking the professions

Each year the Gallup organization surveys Americans to determine how they feel about certain professions. The December 2018 survey revealed that nurses rated highest for honesty and ethics for 17th consecutive year. Members of Congress and telemarketers rated lowest. Below are the rankings for each profession. Respondents in the survey were asked the following question: Please tell me how you ...

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PHIL HARDWICK — People learn in different ways so figure it out

People learn in different ways. And no one way is best in every situation. Experts say there are basically three types of learners: » Listening learners; » Seeing learners; and » Touch/experience learners When it comes to training a team to do a certain task to learn something, the best method might not be showing them how to do something, ...

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PHIL HARDWICK — Art is in the eye of the beholder

M[/dropcap]y wife loves art museums. I love car shows. We agree that art can be found in both places. We also agree that car shows and auto-related events can be an excellent way to attract visitors to a community. Car shows and classic car events are growing in popularity.  No doubt that the Baby Boomer generation’s love for nostalgia is ...

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PHIL HARDWICK — Why process matters

Process is defined as “a series of actions or operations conducing to an end,” according to Merriam-Webster. Goal is defined as “the end toward which effort is directed.” The situation with the hiring of a new chancellor at Ole Miss is a good example of why the process can be as important as the goal. The goal was clear: Hire ...

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BILL CRAWFORD — Brain drain a gross problem for Mississippi

Brain drain in Mississippi is gross. That’s what Phil Hardwick wrote in the Mississippi Business Journal. Citing an April report by the U.S. Joint Economic Committee on the topic of brain drain in the United States, Hardwick explained, “Gross brain drain is defined as the share of leavers who are highly educated minus the share of adults who remain in ...

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