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Tag Archives: Stennis Institute

HARDWICK: Tipping still not an exact science

Tipping, a $40-billion item in the U.S. economy, is a subject about which there is no universal agreement. Although there are guidelines written about in numerous articles, it seems that the issue is getting more confusing. Some businesses have a policy against tipping. Some even say that tipping should be banned. To illustrate the wide range of views and opinions ...

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WISEMAN: The boys and girls of summer

It is August. And that means that it is time to prepare to compete. It has become a modern tradition. Each year during the month of August the intensity reaches a fever pitch. Sweat pours from the brow of those preparing to enter the fray. The coaching is intense from those who will never, themselves, challenge the opposition face-to-face. To ...

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WISEMAN: Mississippi Municipalities: Keeping hope alive

Perhaps my favorite gatherings over the course of my professional year are those that involve the Mississippi Municipal League. This organization, commonly referred to as the “MML,” recently held its annual conference. Old acquaintances and a large influx of newly elected officials from Mississippi’s cities and towns only served to renew my respect for this group. I never cease to ...

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HARDWICK: Making decisions close to the customer

One of the biggest challenges for big business is establishing policies and procedures for employees who deal directly with customers. The best companies seem to have mastered the concept of “making decisions close to the customer.” My recent experiences with two well- known companies illustrate the challenges of how much authority an employee has when dealing with a customer. The ...

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WISEMAN: Partisanship in municipal elections

The 2013 round of municipal elections is behind us and they provided some very interesting scenarios to be considered in greater detail. If there was a story of statewide interest in the elections it would have to be the vigorous and highly orchestrated effort of the Mississippi Republican Party to weigh in on some carefully targeted municipal campaigns. In the ...

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